Frequently asked questions

Services

Do you offer hair colouring?


We do not offer colour services at Rizo Loco




Do you do relaxing, keratin, straightening treatments?


We do not provide any relaxing or straightening treatments out philosophy is working with hair in its natural textures.




Do you do styling for Weddings, Birthday Parties or Special occasions?


Yes, we do, this service it’s called curly up-do and it includes wash and styling, please allow an hour for this service. For Weddings please enquiry with Bec to 0457006053




Do you do kids haircuts?


Yes we do kids haircuts 10 years or younger, kids older than 10 are considered adult haircuts. Kids haircuts are dry cuts which doesn’t includes washing and styling, this service can be paid separately. Price for kids haircuts is $45.

We are not currently taking online appointments for this service to book please call or message 0487091390, please be aware the Salon is booked out for the next couple of months, we try to acommodate kids appointments the best we can we recommend calling with enough time.

We don't accept walk-ins.





Appointments

How do I book an appointment?


You can do through our general booking page here > https://rizolocobookings.as.me/

Alternatively you can call us to 0487091390 or message us on social media with your enquiry, we will do our best to offer you a spot.

Please Note:

Rizo Loco Hair Salon is experiencing a high demand at the moment we recommend rebooking your next appointment at the time of service or booking least 8-10 weeks in advance.




Do you accept walk ins, last minute appointments?


No we don’t, we encourage you to make your appointments with plenty of time at least 8 weeks in advance. You can request to be added to our cancellation list, however this does not guarantee an appointment.




Do you allow kids to come to the appointments?


Yes, you can bring them in as long as they are accompanied by an adult other than the person having a haircut. We do however ask as a courtesy to others that you refrain from bringing others to the salon with you.





Products

Do you sell / stock Curlture Gel in your Salon?


Yes we do you can get it directly at our Salon.

Prices are as follows:

Curlture Gel 500 ml ----- $33

Curlture Gel 1 L ----- $45

Refills 500 ml ---- $23

Refills 1 L ----- $35




Do you sell Curlture Gel online?


Yes we do you can get it from curlture.com.au




Do you sell Everescents products?


Yes we stock Everescents line of products you can get them directly from our Salon. We don't offer shipping for Everescents products.

We also offer the refill / replenish service of all Everescents refillable products.

We do recommend calling before coming to ensure we have it in stock.




Are you an Everescents Replenish Centre?


Yes we are, we do refills of all Everescents Shampoos, Conditioners and Deep Treatments.




Do you stock Clever Curl line of products?


Yes you can get Clever curl from Rizo Loco Hair Salon, however we do recommend calling before coming to ensure we have it in stock.





Payments / Cancellations

What payments do you accept?


We accept cash and have eftpos facilities to process Visa and Mastercard, you can also pay with google pay or apple pay.




Do you have a cancellation list / waiting list?


We do but this does not secure you an appointment as we prioritise returning customers and the service is run on a first come first service basis. Appointments automatically come available 24 hours a day as people cancel, unfortunately we can’t hold every space that becomes available.




How can I cancel my appointment / change my appointment?


You can do so by following the link (Cancel / Reschedule Appointment) found at the bottom of your confirmation email or by calling to our customer service line at 0487091390.

We require at least 24hrs notice to cancel your appointments, failing to do this will incur in a 50% of the service fee being charge to your card.

Rescheduling depends on availability or you can choose to be added to our waiting list to move your appointment to a different date.





©2019-2020 by Rizo Loco

Rizo Loco Hair Salon

1 / 284 Union Road

Moonee Ponds, VIC 3039

Ph: 0487091390